How to deal with rough clients in a professional way

Working with clients means you'll meet some bad ones along the way. Here are a few tips to help you stay cool.
Opal Auer
February 23, 2018
Dos & Don'ts

We've all been there

We've all heard the same sentences. "Why does my face look like that, there's a problem with your camera." ...errr.. right, the camera. "Make sure you get my grandma from every angle." Grandma doesn't show up - it's somehow your fault. "If I don't like the photos I'll get a refund, right?" Nope. you will most certainly not.

Some clients can be... challenging.

Clients can be hard

Following are some useful tips that might help you in dealing with the absurd clients.

  • Avoid any controversial conversation with your clients. Try to make the things chilled out between the two (or three) of you. Now's not the time to discuss whether or not the US should have invaded Iraq or not.
  • Make sure to have a clear and professional communication with your clients so that nothing goes undefined. A well worded contract could go a long way, and will keep everybody happy and informed.
  • Written proposals prove to be effective. Try to send one of that to your client prior to final agreement so there's no room for confusion or argument.
  • Try to understand the frustration of your client, most times you can't re-do the event / photoshoot and there's very little room for mistakes. Let them know that you will be there to sort out unfortunate situations.
  • Discern the problems of your client so that you can avoid any sort of conflicts. Discuss your client's concerns with a 3rd party - a friend or a colleague. They may be able to show you something you can't see for yourself.
  • Always keep your cool. Never lash out, no matter how crazy things get.
  • Don't be afraid to quit. Sometimes the job's just not worth it!
  • Try to offer a considerable solution whenever you can. Remember, mistakes happen whether you're responsible for them or not. But if you want to make a name for yourself, other than that of a talented artist, make sure you are perceived as a problem solver.

All these tips and tricks can prove very fruitful for you, and by implementing them, you will definitely improve and enhance yourself as a professional photographer. Best of luck!

Opal Auer

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